The energy market is undeniably complex, and navigating energy bills can be extremely challenging for any business. It’s no surprise that many UK businesses rely on Energy Brokers to assist them in purchasing their energy. Unfortunately, the lack of regulations in this industry has led to numerous companies falling victim to unethical practices by brokers.

There’s been a significant number of brokers that have disregarded the governing laws that should guide their actions. In the absence of regulation, such as the ‘Law of Agency’ and ‘contract law,’ many businesses may have the right to claim for undisclosed commissions and past expenses.

Here at FFB, we take pride in our honest and transparent approach to energy management, and our mission is to assist our customers in recovering unjustified costs from the past and achieving a fair resolution.

A Powerful Partnership

We are delighted to be working in partnership with esteemed UK law firms and Consumer Dispute Resolution Limited (CDRL), a renowned alternative dispute resolution provider. Together, we are dedicated to assisting our customers in rectifying the consequences of unethical practices by brokers who have engaged in misleading sales.

Our team of specialists can quickly review the suitability of the tariff in relation to your energy requirements. Additionally, we can analyse the prices you have paid in comparison to the prevailing market rates at the time. And we have the expertise to quantify the potential value of any claim, ensuring that you get the compensation you deserve.

Righting The Wrongs of Yesterday with our Revenue Recovery Service

At our FFB, we take great pride in achieving outstanding results for our valued customers. Through years of continuous improvement, we have honed our process to ensure that it is not only highly effective but also effortlessly understandable. Our process consists of nine straightforward steps meticulously crafted to offer our customers a smooth and worry-free experience.

Step 1: Authorise

The first step in our 9-step process is to sign a Letter of Authority, which allows us to engage with your existing and historic energy suppliers to gather the information required to progress the Recovery Service. This Letter of Authority is a legal document that grants us permission to act on your behalf in communicating with your energy suppliers.

Step 2: Profile

Once we have received the necessary authorization from you, we move on to Step 2, where our team of experts will profile your energy portfolio. This step involves analysing your historical, current, and future energy contracts.

Step 3: Review

Step 3 involves analysing your energy usage profile and operating hours to establish tariff suitability. This means that we will take a deep dive into your energy consumption patterns to determine the best tariff options for your business. We will also review costs incurred to identify any billing errors from your energy suppliers. This could include overcharges, incorrect metre readings, or any other mistakes that may have resulted in higher energy bills for your business.

Step 4: Quantify

Step 4 of our process involves consolidating all the findings from the previous steps and analysing them in detail. We take into account all the data we have gathered about your energy portfolio, usage profile, and operating hours.

Step 5: Evidence

Step 5 is an important phase in the energy recovery service provided by Fusion for Business. At this stage, the team at FFB will work closely with the client to build an evidence pack. The evidence pack is a comprehensive collection of all previous broker communications, energy bills, contracts, and other relevant documentation. The purpose of this evidence pack is to build a solid foundation for the claim. It will include all the necessary information to support the claim and provide clear evidence of any mis-selling that may have occurred. By collating all relevant information and documentation, FFB can help to build a strong case for the client, which will help to increase the chances of a successful claim.

Step 6: Confirm

In step 6, our collated evidence pack will be used by leading UK law firms to confirm the validity of the case. Once the evidence pack has been compiled, we will work closely with its legal partners to ensure that all the necessary documentation is in place to present the case in court.

Step 7: Agree

In step 7, once the evidence pack has been reviewed and confirmed, we will seek your agreement to proceed with the claims process through a leading UK law firm. This law firm will act as your representative in dealing with your previous energy suppliers, making the necessary legal arguments and presenting the evidence pack to seek compensation for the wrongly incurred costs.

Step 8: Manage

In step 8, our team at FFB will take a proactive approach to managing the claims process on your behalf. Once we have identified any incorrect billings or overcharges, we will work with you to submit applications to the relevant suppliers for reimbursement or credit.

Step 9: Collect

The final step of our Revenue Recovery process is that our team of expert lawyers will provide legal advice and support to achieve the maximum recovery possible for our clients. Once the evidence pack has been prepared, our lawyers will review the details and assess the validity of the claims. They will then take the necessary steps to initiate the recovery process and seek a just outcome on behalf of our clients.

Want to know if you’re owed money?

We firmly believe that businesses should not be hindered by dishonest energy brokers. Our primary goal is to guide our customers through the intricate energy market and assist them in securing the best contracts for their business. Don’t let bad brokers hold you back – let us help you achieve a just outcome.

If you think that you may have been mis-sold energy in the past or would like to find out if this has been the case, simply contact us today and one of our team will get back to you as soon as possible.